Warranty turn around is 1-2 weeks as long as I have supplies in stock.
By purchasing or receiving a product produced by or through REK LLC, the owner or user agrees to indemnify and hold harmless REK LLC, all subcontractors, and any employees of any of them from and against any and all claims resulting either directly or indirectly from bodily injuries or death, damages, losses, and expenses arising out of the use of REK’s products, whether caused in whole or in part by the owner or user of said products. If these terms are not agreed upon the owner can return the product within 1 week for a full refund (minus shipping) as long as knife is in the same condition as received.
REK LIMITED LIFETIME WARRANTY
REK LLC, (collectively, “REK”, “we”, “us”, “our”) warrants that all REK products will be free from defects in materials and workmanship for life. REK products will perform as advertised when used and maintained properly for the serviceable lifetime of the product (see below about our policy on modified knives). At our discretion we will repair or replace any returned, authentic REK product to the current owner of the product if it is found to be defective by REK LLC.
* Serviceable lifetime of the product basically means that you can’t sharpen your blade to a toothpick and expect a replacement, among other similar normal wear issues.
WHAT IS COVERED BY THIS WARRANTY
This Warranty covers replacement parts and service for authentic products made by REK LLC due to manufacturing defects for the serviceable lifetime of the product. Knives or other products purchased on the secondary market will continue to be covered by this warranty.
WHAT IS NOT COVERED BY THIS WARRANTY
The REK Limited Lifetime Warranty only applies to genuine REK products.
Any REK knife that is modified from its original factory condition will void the Lifetime Warranty on that knife if the modification contributes towards the problem as determined by REK. In other words, REK LLC is not responsible for knives that are modified unless the warranty claim is an issue unrelated to the modification. Modifications to the knife may also cause it to operate in a different way than originally designed and intended, which may be unsafe.
Our Warranty does not cover normal signs of wear, rust, damage or breakage due to improper use (including throwing or prying with your knife unless otherwise noted), improper modification, or lack of (or improper) maintenance. Any documented testing done by REK is considered testing and will not necessarily be the approved usage. Some of this testing is abusive and would void your warranty, including (but not limited to) spine wacks (taps are fine though), lateral load testing, lock failure testing, and edge damage/blade breakage.
WHAT WILL BE DONE IF COVERAGE IS APPLICABLE
Repair or replacement as provided under this Warranty is the exclusive remedy of the consumer. REK LLC shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on this product, including any damage to person or property. REK LLC’s liability under any circumstances is limited to the purchase price.
REK manufactured knives have only one use, as a cutting tool (including chopping/batonning when noted). No other warranties are implied or expressed other than what is specifically stated here. REK LLC disclaims all warranties of merchantability and fitness for a particular purpose other than for use as a cutting tool. There are no warranties which extend beyond the description contained here. Please review the Warranty information and proper knife care instructions provided with each knife.
WARRANTY CLAIM PROCESS
Please complete our online form below and mail the knife in secure packaging to the address below, postage paid and fully insured. REK LLC is not responsible for any product(s) lost in transit, to or from, our address. You cover shipping to us and we will take care of return shipping if it’s a warranty issue.
REK LLC
Attn: Warranty
591 Kay Dr.
Easley, SC 29640
If it is determined by REK that your knife is repairable but not under warranty, charges may apply.